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Dec/Jan 2011Vol. 11, No. 10Families' Views on Intensive In-Home Services

Understanding how families view the services they receive is an important component of assessing program effectiveness. A study in Arizona explored whether families perceived they were stronger after receiving in-home services. The results of the study, which used a mixed-methods concurrent triangulation design and included 103 interviews with 53 families, were published in a recent article in Children and Youth Services Review.

Most families (75 percent) reported feeling stronger after receiving the in-home services, and 82 percent of those families credited their success to having received the services. Families identified improvements in parenting, communication and relationships, insight, and progress with addiction and substance abuse issues. Additionally, families believed that a combination of quality services and family strengths yielded the strongest results. When asked to comment about the services they received, some families stated that the parent aids providing the services lacked experience and knowledge and that they hoped for increased professionalism from the service providers, including case managers, counselors, and parent aids. The author suggests that in-home services programs may need to improve their training and supervision to help address these issues.

The article, "Examining Families' Perceptions of Intensive In-Home Services: A Mixed Methods Study," by Cynthia A. Lietz, was published in Children and Youth Services Review, Vol. 31, and is available for purchase online: