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June 2013Vol. 14, No. 5Emergency Response Coaching

Casey Family Programs recently released an evaluation of the Los Angeles Department of Children and Family Services' (DCFS') Emergency Response Coaching Program. The program is designed to develop in-house coaches who will transfer skills to Emergency Response (ER) colleagues. The evaluation aimed to answer the question: how does the coaching program influence staff and supervisors' job satisfaction, attitudes, and behaviors? The evaluation does not measure the program's impact on child and family outcomes.

The ER Coaching Program consists of three levels of training:

  • A 3-day training, "Skills for Leaders and Supervisors," through the Academy for Coaching Excellence
  • A 3-day training, "Coaching ER Supervising Children's Social Workers toward Excellent Practice," through the California State University at Long Beach Child Welfare Training Center
  • Monthly supervision training for 6 months

The program's pilot was introduced between 2010 and 2011. The Casey Family Programs evaluation presents findings from a web-based survey of 756 DCFS staff and supervisors—including those who participated in the program and those who did not—administered in June 2012. Evaluation data were mixed. Data do suggest, however, that the program positively affects worker attitudes about some areas of their job satisfaction, including:

  • The general office environment
  • The perceived level of importance of their work
  • The extent to which they feel valued and recognized
  • The quality of office communication

An Evaluation of the Emergency Response Coaching Program Using Worker Surveys is available on the Casey Family Programs website: (967 KB)