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November 2022Vol. 23, No. 9Guide for Parents and Caregivers While at the Hospital Emergency Department

Many families that come to the attention of the child welfare system have experienced trauma necessitating a visit to the hospital emergency room. The Oregon Health Authority, in consultation with families who have experienced crisis situations with their own children, developed a guide to equip parents and caregivers with the information and skills needed to advocate for their loved ones in a health-care setting.

Using the insights and lessons learned by families with lived experience, the publication also aims to empower parents and caregivers to voice their concerns, be proactive in finding and accessing information and services, understand patient and family rights, and more.

Information is organized into 12 easy-to-read sections that address topics such as the following:

  • What to expect at the emergency department
  • What to know before you leave the hospital
  • What to do when you are not satisfied with services
  • Release to other levels of care
  • Safety planning at the hospital
  • Confidentiality
  • What youth want parents and caregivers to know
  • Dealing with grief and trauma

The guide concludes with a list of and links to additional resources and a glossary of terms.

Advocating for Your Loved One During a Crisis: A Guide for Parents and Caregivers While at the Hospital Emergency Department is available on the Oregon Health Authority website.