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September 2013Vol. 14, No. 7CQI Practice Model in North Carolina

The October 2012 issue of Training Matters, a publication of the North Carolina Department of Social Services (NC DSS) Child Welfare Services Statewide Training Partnership, provides information and resources on Continuous Quality Improvement (CQI). In addition to defining CQI, the issue outlines the State's CQI practice model for creating an achievement-focused child welfare system.

Reaching for Accountability and Excellence in Practice (REAP) puts a CQI approach into practice and is a collaboration among NC DSS staff, community partners, and families served by NC DSS. Using implementation science to shift practice and incorporate REAP, NC DSS is piloting the model in nine counties. The core components of the model include the following:

  • Adopt outcomes, indicators, and standards
  • Collect data and information
  • Review, analyze, and interpret data
  • Apply learning

NC DSS is offering training to its pilot counties to build coaching and other supervisory skills. This issue of Training Matters outlines the connections between CQI and the Federal Child and Family Services Reviews and provides a list of CQI learning resources for agencies.

Training Matters, 14(1), 2012, is available on the Training Matters website: (104 KB)