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June 2019Vol. 20, No. 5Supervision Matters Training

The University of Maryland School of Social Work has a training intended for child welfare supervisors (any division) in Maryland's local departments of social services who have been in their current role for 5 years or less. Each supervisor's administrator is required to participate in a monthly 1-day course concurrently with his or her staff.

The course is designed to help new supervisors gain the knowledge, core skills, and self-awareness necessary to be effective in their jobs, including the following:

  • Creating a vision
  • Using supervisory power effectively
  • Developing an effective relationship with upper management
  • Managing change effectively
  • Creating an environment of trust, openness, and respect
  • Leveraging workers' social and learning styles
  • Communicating expectations
  • Developing staff
  • Monitoring and evaluating worker performance
  • Providing effective feedback, and more

The course, which is usually held in a training room in a local Department of Social Services, consists of 1 full-day orientation and 2 full-day trainings per month for a total of 11 full days of training over the course of 5 months. Additionally, the course requires approximately 3 hours of phone consultation related to transfer of learning activities during the 5 months of training. There is an optional one-on-one coaching component at the conclusion of the classroom training portion that is approximately 2 hours per month for 6 months.

To learn more about the Supervision Matters training, visit