September 2023Vol. 24, No. 7Free Training Helps Professionals "See" Service Delivery Through the Eyes of Service Recipients
A free e-learning course from the American Public Human Services Association (APHSA) explores the human services value curve (HSVC) framework, which provides professionals, leaders, and policymakers with a lens—or a perspective—for seeing human services delivery through the eyes of those who receive the services.
"The Human Services Value Curve: An Introduction" describes the HSVC framework in detail, including its benefits, role in decision-making, and use as a tool for actualizing transformational change. The course also provides examples and real applications using case scenarios.
This training and others are located in APHSA’s learning management system, THRIVE. Users must create a free account to access the course. After doing so, the self-paced training can be completed in multiple sessions as progress is tracked and can be resumed at participants’ leisure.